Terms & Conditions

Customer satisfaction is our business. All items featuredon this Web site represent the types of gifts. Filgiftshop.com offers and may vary depending upon availability. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Take note we deliver almost all the places within Philippines but If the delivery address is far from our courier office (For provincial delivery) or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory. Shipping charge still require whether its pick up or delivery since we ship item to your nearer courier office. Exact time of delivery may not possible since none of the couriers commit it. But delivery possible within the day as you specified. Further, you may request for morning or afternoon, evening delivery time. Filgiftshop.com is not liable for any delayed delivery or non-delivery any items with or without any reason. In no event shall Filgiftshop.com be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever. If customer not satisfied with item for any reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded. Take note, listed products in our website from different merchants. If you ordered different merchants items, delivery maybe in different time but within your specified dates. But in some cases we can deliver all together even you choose different merchant products, please send us request for it. 
Our courier and delivery team has FULL rights to deliver anyone aside from recipient at the specified delivery address. It is often that recipient may not available at said address but any person at the said address can accept the item and sign the delivery receipt. 
Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery! If your recipient's address is incorrect, item will not be delivered and no refund will be made.Filgiftshop.com reserves the rights to cancel orders at any time. Content on this site is copyrighted including text, images, logos, and design.
Same day or next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc.
Delivery is NOT AVAILABLE on Sundays for provincial area.Please note that for Mother's Day we will be delivering on SUNDAY.

E-mail us at info@filgiftshop.com